Privacy Policy
Last updated: January 2025
1. Introduction
Tokupets ("we", "our", or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and mailing address when you contact us or place an order.
- Usage Data: Information about how you use our website, including pages visited, time spent, and referring URLs.
- Device Information: Browser type, operating system, and device identifiers collected automatically through cookies and similar technologies.
3. How We Use Your Information
- To respond to your inquiries and provide customer support.
- To process and fulfil orders.
- To improve our website, products, and services.
- To send promotional communications (only with your consent).
- To comply with legal obligations.
4. Data Sharing
We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering products. These providers are contractually obligated to keep your data confidential.
5. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Under the Personal Data Protection Act (PDPA) of Singapore, you have the right to:
- Access and obtain a copy of your personal data.
- Request correction of inaccurate data.
- Withdraw consent for data processing.
- Request deletion of your personal data.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at hello@tokupets.com.