Terms of Service
Last updated: January 2025
1. Acceptance of Terms
By accessing and using the Tokupets website, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.
2. Products and Services
Tokupets offers pet care products including but not limited to pet wet wipes and cat litter. All products are intended for use with domestic pets. We reserve the right to modify or discontinue any product at any time without prior notice.
3. Product Usage
Our products are designed for external use on pets only. Please read all product labels and directions carefully before use. If your pet shows any adverse reaction, discontinue use immediately and consult a veterinarian.
4. Purchases and Payments
Tokupets products are available through our authorised online marketplace partners (Shopee, Lazada) and retail partners. All purchases made through third-party platforms are subject to their respective terms and conditions. Prices are subject to change without notice.
5. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Tokupets and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.
6. Limitation of Liability
Tokupets shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the product giving rise to the claim.
7. Returns and Refunds
For products purchased through our online marketplace partners, returns and refunds are governed by the respective platform's policies. For direct purchases, please contact us within 7 days of receipt to arrange a return for defective or damaged products.
8. Governing Law
These Terms of Service are governed by the laws of the Republic of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.
9. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website constitutes acceptance of the revised terms.
10. Contact Us
If you have any questions about these Terms of Service, please contact us at hello@tokupets.com.